Thanks for choosing Wowpajama website to buy our products. We will provide you with high-quality products, process your order and parcel rapidly, answer any questions you have promptly and properly. Here, you can enjoy the excellent shopping experience and the environment. Your satisfaction is our pursuits.
General policy: After you sign the parcel within 30 days, and the product was unused, if it is the quality problem or it's inconsistent with the description shown on our website, we could accept your return/exchange without a doubt. But please kindly note that you should be responsible for the shipping cost. However, if it is your operation that causes the damage to the items/color/size, which results in product unserviceable, in this case, we do not accept any return/exchange.
Specific return policy:
1 Handling policy of order cancellation
Please kindly note that as long as your order hasn’t been shipped. we will refund you the total shipping cost, but if they are shipped, we are sorry that we would not accept order cancellation.
A. For Order cancellation within 24 hours and the order status shows “awaiting fulfillment”, we will refund 80% of the total merchandise and total shipping cost. (20%of the cost refers to the advertising and promotion expenses, order processing labor costs, raw material preparation costs and another miscellaneous cost.)
B. For Order cancellation after 24 hours , and the order status shows “awaiting fulfillment”, within the processing time, we will refund 50% of the total merchandise (After 24 hours, the factory has already begun to make your item, and related products materials have been purchased, and the workers related to the production has done preparatory work, or that we have purchased the product which can not be returned to the suppliers)
C. For Order cancellation after 24 hours, and the order status shows “awaiting fulfillment”, exceed the processing time, we will refund 80% of the total cost.
D. If the order status shows “shipped”, we are sorry that we could not accept any order cancellation in this case.
2 Did not receive the parcel within a stated delivery time and request a refund
Please kindly note that the delivery time includes processing time and shipping time.
We will do our utmost to strive for the fastest processing speed to shipped to you.However, please kindly note that sometimes the factory is short-supplied and has to temporarily produce, the transit is not subject to our control as well, especially the local Custom inspection or delay.Therefore, all the above may cause a delay in your delivery time. I hope you could understand.
For the following circumstances, we promise that:
A.have did not receive the parcel because we shipped your order out exceeds processing time :
for express shipping method within 3 days and another shipping method within 5 days, we are sorry that we would not accept refund requests. I hope you could wait for a few days patiently. Otherwise, exceed the time mentioned above, you could apply for a maximum 10% refund as compensation after you sign for it.
B.have did not receive the parcel because we shipped you within processing time :
for express shipping method within 5 days and another shipping method within 7 days, we are sorry that we would not accept refund requests.I hope you could wait for a few days patiently. Otherwise, exceed the time mentioned above, you could apply for a maximum 5% refund as compensation after you sign for it. (It is outside the range of our control, mostly it’s the matter of freight carrier or Custom.
As for the above policy, we would like to suggest that you reserve more extra delivery time and purchase in advance so that your parcel would not be delayed.
3 Return/Exchange Policy about an unsatisfied product or other relevant problems
A. Return/exchange the product with quality problem
Quality problems include inconsistent color, texture, and size that are shown on our website. Upon receipt of the items within 30 days, you can propose your return request. We will communicate with you to verify, and the buyer shall provide specific photos or other relevant evidence as proof. If it is our responsibility, after we receive your returned parcel, we will refund 100% to you or refund a new item to you.
Please note that, if it is your operation that causes the damage of the items/color, in this case, we do not accept any return/exchange.
B. Return/exchange of the wrong size costume
an If you choose the wrong size, we do not accept return/exchange. But you can purchase a new one with the correct size on our website, we will provide a special offer for you.
b If we make the costume with the wrong size, we accept return/exchange. After we receive the returned item back, we will refund or exchange it for you.
C. Receive the wrong product
After you receive the wrong product, please forgive our mistakes and contact us for the first time. After we confirm that it is our problem, we will refund 100% to you or ship the right product to you again for free. (You will need to return the items to us, and we will be reprehensible the shipping cost)
D. Receive products less than your order
After you receive products that are inadequate, please forgive our mistakes and contact us for the first time.
After we confirm that it is our problem, we will provide you a refund of the unshipped product or ship it to you.
4 For the orders that are unshipped and need to change the size/standard/specification or exchange
If the products you want to exchange is in stock and has the same or lower value, we could exchange for you for free. If its value is higher, you will need to pay extra cost including freight difference due to different weights.
A. Within 12 hours after you place the order, we can change the size or related specification or exchange it to other goods for you.
B. Within 12-24 hours after you place the order, we need to charge an additional 10% handling fee.
C. Within 24-48 hours after you place the order, we need to charge an additional 15% handling fee.
D. Within 48-72 hours after you place the order, we need to charge an additional 20% handling fee.
E, After three days, we do not accept any change or replacement, but if needed, we need to charge an additional 60% handling fee.
5 For the orders need to change the shipping address
A For The orders that are unshipped:
if you want to change to another address in the same country and the address is not remote area for DHL/FedEx, we can change it for you for free; if you want to change to a different country and the shipping cost is higher, please pay the difference, but for lower shipping costs, we have no obligation to refund the difference, please fill in the correct address carefully when placing the order.
B For the orders that are in delivery:
If you choose the standard shipping method, you can call the shipping company to change the address. If you choose express shipping method, you will need to pay extra cost to change the shipping address (about USD 12.00 - USD 18.00), and we will ask you to pay the difference.
6. The shipping address in a remote area
If you choose express shipping and your shipping address is the remote area:
A. Change to the standard shipping method for free, or cancel the order.
B. Pay the remote area surcharge of USD 30.00. For more information about the remote area, please call the local post office of FedEx/DHL.
You may use any shipping method you like as long a tracking number can be provided.
Carefully package the items in the original shipping box or any suitable shipping carton.
Make sure you include your name and/or order number so that we know who it's from!
Returns and Exchanges are only accepted within 30 days of purchase.
For the above policies, we reserve the right of final explanation.